ph365 games Privacy Policy

1 What Information We Collect

When you register and use ph365 games, we collect personal information across several categories. Here is a breakdown of the main types of data we hold:

We do not collect sensitive personal information such as health records, religious beliefs, or political affiliations. We also do not store full payment card numbers — only the references needed to process transactions.

2 How We Use Your Information

ph365 games uses your personal data for the following purposes:

• Account management: Creating and maintaining your player account, processing login and authentication via OTP
• KYC and fraud prevention: Verifying your identity before processing significant withdrawals or when account activity requires review
• Payment processing: Facilitating deposits and withdrawals in Philippine Peso through local payment channels
• Platform communications: Sending transaction confirmations, account notifications, and support responses
• Responsible gaming monitoring: Tracking usage patterns to identify potential problem gaming behaviour and offer appropriate support tools
• Security: Detecting and preventing unauthorized access, fraud, and account abuse
• Platform improvement: Analysing aggregated usage data to improve game selection, features, and the overall player experience

We do not use your personal data for automated decision-making that has significant legal effects on you without human review.

3 Who We Share Your Data With

ph365 games does not sell your personal information. We share data only when necessary with trusted parties, and only to the extent required for the specific purpose:

• Payment processors: To handle deposits and withdrawals in PHP. These providers are bound by their own data security standards.
• Identity verification providers: Third-party KYC services that validate government-issued IDs and confirm identity during verification.
• Technology service providers: Hosting, security, and analytics partners that help operate the platform. These partners process data only on our instructions.
• Legal and regulatory authorities: Where we are legally required to disclose information — for example, in response to a valid legal order or to report suspected financial crimes.

All third parties who handle your data are required to maintain appropriate security measures and use your information only for the purposes for which it was shared.

4 How Long We Keep Your Data

ph365 games retains personal data for as long as your account is active and for a reasonable period thereafter, consistent with our obligations. Specifically:

• Account and transaction records are retained for a minimum of five years following account closure, in line with standard financial record-keeping practices
• KYC documents are retained for the duration required to meet our compliance obligations
• Support communications are retained for up to two years unless a longer period is needed for ongoing dispute resolution
• Technical logs (IP addresses, device data) are retained for a shorter rolling period for security purposes

When data is no longer needed and the retention period has passed, it is securely deleted or anonymised.

5 Your Privacy Rights

As a player at ph365 games, you have rights over your personal data. You can exercise any of these rights by contacting our support team.

6 Cookies and Tracking

ph365 games uses cookies and similar tracking technologies to make the platform work correctly and to understand how players use the site. Cookies are small data files stored on your device when you visit the platform.

We use the following types of cookies:

• Essential cookies: Required for the platform to function — login sessions, security tokens, and account state management
• Performance cookies: Help us understand which features are used most frequently and where the platform can be improved
• Preference cookies: Remember your settings such as language preferences and display options

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect platform functionality and may prevent you from logging in.

7 Data Security Measures

ph365 games applies industry-standard security practices to protect your personal data. These include SSL/TLS encryption for all data in transit, secure password hashing, OTP-based authentication for logins and sensitive account changes, and access controls that limit who within our organisation can access player data.

While we take these measures seriously, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password, do not share your login details, and contact our support team immediately if you suspect unauthorised access to your account.

8 Changes to This Privacy Policy

ph365 games may update this Privacy Policy from time to time to reflect changes in our practices or applicable requirements. When we make material changes, we will update the "Last updated" date at the top of this page. Continued use of the platform after an update is published constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

9 Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise your data rights, or have concerns about how your information is being handled, please reach out to our support team:

• Email: [email protected]
• Live chat: available inside your ph365 games account after login, 24 hours a day, 7 days a week

For related platform policies, you can also review our Terms & Conditions and Responsible Gaming page.